1. Introduction

This Cookie Policy outlines how ZiveAI Inc. uses cookies and similar technologies on our website to enhance user experience, analyze website traffic, and personalize content. By using our website, you agree to cookies like in this policy.

2. What are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit a website. They serve various purposes, including remembering your preferences, analyzing website usage, and providing personalized content.

3. Types of Cookies We Use

•  Essential Cookies: These cookies are necessary for our website to function and cannot be disabled. They enable core functionality such as page navigation and access to secure website areas.
• Analytical Cookies: These cookies allow us to analyze how visitors interact with our website, track website performance, and identify areas for improvement. We use analytics tools like Google Analytics to gather anonymous data about website traffic and user behavior.
• Preference Cookies: Preference cookies enable our website to remember information that changes how the website behaves or looks, such as your preferred language or region.
• Marketing Cookies: Marketing cookies track visitors across websites to display relevant and engaging advertisements. We may also use marketing cookies to personalize advertising content based on your interests and browsing behavior.ices to you

4. How We Use Cookies

• Improving Website Performance: Cookies help us optimize website performance by tracking user interactions and identifying areas for improvement.
• Personalizing User Experience: We use cookies to personalize content and advertisements based on your preferences and browsing behavior.
• Analyzing Website Traffic: Cookies enable us to analyze website traffic patterns, track the effectiveness of marketing campaigns, and understand how visitors navigate our website.

5. Your Cookie Choices

• Opt-Out: You can opt out of non-essential cookies by adjusting your browser settings to block or delete them. However, blocking certain cookies may impact your experience on our website.
• Cookie Preferences: You can manage your cookie preferences by accessing our website's cookie settings or preferences section.

You may opt-out of receiving marketing communications from us by following the instructions in the communication.

6. Third-Party Cookies

• Third-Party Services: We may use third-party services and technologies on our website, such as social media plugins or embedded content, which may also use cookies. These third-party cookies are subject to their respective privacy policies.
• Cookie Preferences: You can manage your cookie preferences by accessing our website's cookie settings or preferences section.

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or use.

7. Updates to the Cookie Policy

• Policy Revision: This Cookie Policy may be updated periodically to reflect technological changes, website functionality, or legal requirements. Any updates to the policy will be posted on our website, and your continued use of the website constitutes acceptance of the revised policy.

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9. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@zive.ai.

Data processing agreement

This Data Processing Agreement (“DPA”) is entered into by and between ZiveAI Inc (“Data Processor”) and the Customer (“Data Controller”) (collectively referred to as the “Parties”).

1. Definitions

• 1.1. “Data Controller” refers to the party that determines the purposes and means of the processing of personal data.
• 1.2. “Data Processor” refers to the party that processes personal data on behalf of the Data Controller.
• 1.3. “Personal Data” refers to any information relating to an identified or identifiable natural person.
• 1.4. “Processing” refers to any operation performed on personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

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2. Sub-processors

• 2.1. The Data Processor utilizes sub-processors to aid in delivering the services, as Exhibit A details.

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3. Data Processing Obligations

• 3.1. Compliance with Laws: The Data Processor commits to processing Personal Data by all applicable data protection laws, regulations, and industry standards.
• 3.2. Confidentiality: The Data Processor ensures that any individual authorized to process Personal Data is committed to confidentiality.
• 3.3. Security Measures: The Data Processor implements and maintains adequate technical and organizational measures to safeguard the Personal Data from unauthorized access, loss, disclosure, alteration, or destruction.
• 3.4. Subprocessing: The Data Processor will maintain an up-to-date list of all sub-processors engaged in processing Personal Data and ensure that data protection obligations bind any sub-processor through a written agreement.
• 3.5. Data Subject Rights: The Data Processor will assist the Data Controller in responding to data subject requests, including requests to access, correct, delete, or limit the processing of Personal Data.
• 3.6. Data Breach Notification: In the event of a personal data breach, the Data Processor will promptly inform the Data Controller about the breach and provide all necessary information to assist the Data Controller in fulfilling its obligations under applicable data protection laws.

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4. Data Controller Responsibilities

• 4.1. Lawful Basis: The Data Controller ensures that it has a lawful basis for processing Personal Data and that the necessary permissions or authorizations have been obtained, where applicable.
• 4.2. Instructions: The Data Controller will provide written instructions to the Data Processor regarding processing Personal Data. The Data Processor will not process the Personal Data for any other purpose than as directed by the Data Controller.
• 4.3. Data Subject Rights: The Data Controller is responsible for addressing data subject requests related to exercising their rights under applicable data protection laws.

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5. Data Transfer

• 5.1. Data transfers to third countries or international organizations may only occur with the prior written consent of the Data Controller and in compliance with applicable data protection laws.

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6. Term and Termination

• 6.1. This DPA will remain in effect for the duration of the data processing activities or until terminated by the terms set forth herein or in the Terms of Service.
• 6.3. If you have any questions, please contact dpo@zive.ai.

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Exhibit A: List of Sub-Processors

The Data Processor engages the following sub-processors for the processing of Personal Data:

• Amazon Web Services, Inc.
• MongoDB, Inc.
• Stripe, Inc.

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